Legal

Privacy Policy

Last updated: 19 February 2026

1. Who We Are

Clawwell is the data controller for the personal data we collect through our services. We are committed to protecting your privacy and handling your data transparently.

2. What Data We Collect

We collect the following categories of personal data:

• Account information: name, email address, phone number, and billing details
• Conversation data: messages you send to and receive from your Clawwell assistant
• Usage data: how you interact with the service, feature usage, and session information
• Technical data: device type, browser, IP address, and platform identifiers
• Professional data: information about your role, clients, and preferences that you provide during onboarding

3. How We Use Your Data

We use your data to:

• Provide and personalise your Clawwell assistant
• Process payments and manage your subscription
• Improve our services and develop new features
• Communicate with you about your account and service updates
• Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: processing necessary to provide the service you subscribed to
• Legitimate interests: improving our services, preventing fraud, and ensuring security
• Consent: where you have opted in to marketing communications
• Legal obligation: compliance with applicable laws and regulations

5. Data Sharing

We do not sell your personal data. We may share data with:

• AI model providers: to process your assistant interactions (conversation content is sent to our AI infrastructure)
• Payment processors: to handle billing securely
• Messaging platforms: WhatsApp and Telegram, as necessary to deliver the service
• Service providers: hosting, analytics, and support tools that help us operate

6. Data Retention

We retain your data for as long as your account is active and for a reasonable period afterwards for legal and business purposes. Conversation data is retained for the duration of your subscription and deleted within 90 days of account closure, unless required by law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@clawwell.com. See our GDPR page for more details.

8. International Transfers

Your data may be processed outside the UK where our infrastructure providers operate. We ensure appropriate safeguards are in place, including Standard Contractual Clauses, to protect your data during any transfer.

9. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.

10. Cookies

Our website uses cookies. For full details, see our Cookie Policy.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through the service.

12. Contact

For privacy-related enquiries, contact us at privacy@clawwell.com.